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Cloud System | Mobile App | Progress Tracking

Well-known home appliances retailer

Our client has its customer service centre – they need to digitise & streamline their operational flow to enhance service level & customer experience.

Well-known home appliances retailer

Internal work progress tracking system for customer service center

Our client has its customer service centre to provide after-sales support for sold appliances. They need to digitise & streamline their operational flow – from receipt of appliances for repair, to sending back to customers – to enhance service level & customer experience.

Challenges

– Lost track of appliances’ status & locations
– Delay in sending back to customers
– Mature staff unfamiliar with IT systems
– Integration with existing ERP system

Solutions

Order tracking & QR code scanning app for staff
– Search order, appliance & customer details
– Appliance status list with dates, actions, staff & locations
– Scan QR codes to update repairing status & location
– Send SMS to customers for status updates

Admin panelΒ 
– Dashboard with orders amount, repairing status & locations
– Repair order list with dates, invoice no., model no. & ref no. etc.
– Staff list with dept no., repairing progress status shown by dates
– Integrated with existing ERP for staff, customers & invoice details

Outcome

– Streamlined internal workflow with digitized records for easy tracking
– Enhanced customer experience by shortened lead time
– Simple UI with dropdown list & enlarged font for staff easy adaptation
– Allow scanning batch of QR codes to update status of multiple appliances
– Integrated with existing system ensure all data are synced accurately

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QR Code
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QR code
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About technine
Founded in 2019, technine is a fast-growing software R&D powerhouse and system integrator headquartered in Hong Kong, with satellite offices in the UK and Canada. Led by industry veterans, our multidisciplinary team of engineers, designers, and innovation leads delivers scalable, future-ready digital solutions.

We specialize in end-to-end system development β€” from mobile apps and web platforms to cloud infrastructure, IoT, AI automation, and Web3 technologies β€” helping enterprises enhance efficiency and unlock new value.

We also support rapid innovation through PoC and MVP projects, with a fast, flexible development approach that shortens time to market and adapts to evolving business needs.

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