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Booking|Cloud System|Membership|Mobile App|Order Placement|Progress Tracking

Pet services provider

Our client is a group that runs pets related businesses. They provide services to pet keepers including event arrangement, souvenirs productions & rooms rental.

Pet accessories & services group

Customer app & internal operations tracking system

Our client is a group that runs pets related businesses locally & in some asia countries. One of their business units provides one-stop services to pet keepers including event arrangement, souvenirs productions & rooms rental.

Challenges

– No centralized system to collect enquiries & client details from different channels
– Existing Excel cannot handle increasing data with workflow & in categorized manner
– No system to monitor internal operation flow & real-time status
– No auto reminders to staff on upcoming events for clients
– Take extra man effort to compile data for monthly reports & summary

Solutions

Member app for pet keepers
– Submit requests for pet services
– Track pet status
– Receive notifications on event dates & souvenir pick-up

QR code scanner app for staff
– Enable digital sign on agreement via mobile device
– Scan QR code to mark status & location of pet
– Auto update pet status & notify pet owners via member app

Cloud-based admin panel
– Maintain corporate, individual customer database with pet details
– Manage booking status of rooms & equipments
– Audit logs of staff actions performed via panel
– Complicated permission settings for different internal users 

 

Outcome

– Streamlined operational workflow that reduces human efforts & errors
– Digitized agreements & invoices for accurate data, easy storage & retrieval
– Centralized system to handle bookings that prevented duplicate reservations
– Standardized operation workflow for staff to follow
– Pre-set templates that allow one-click download for easy reporting

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QR code
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About Us
Founded by experienced IoT & blockchain experts, technine is a rapidly-growing software R&D house & systems integrator backed by a team of Hong Kong developers.

We help organisations develop applications - mobile apps, web-apps and cloud-based systems; design cloud server infrastructure as well as implement IoT & blockchain solutions that can improve operational efficiency. 

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