Safe Deposit Box Service Provider
Our client provides safe deposit box services for valuable assets. They needed a system to handle enquiries from different channels and improve customer service.
Our client provides safe deposit boxes for companies and individuals storing valuable assets. They needed one system to handle enquiries from different channels, including repair and unlock requests.
Challenges
02– Consolidate all enquiries from different channels into one to ensure no missing cases
– Information from customers is not always detailed enough for smooth handling
– Duplicate communications cause unprofessional images to customers
– Some urgent cases might need immediate attention
Solutions
04Mobile app for end-users
– Fill-in enquiry form with contact details & available date/ time for onsite services
– Allow uploading images & recordings about the issues
– Pop-up estimated costs for services before order submission
Cloud-based admin panel
– Receive instant email notifications upon orders
– Centralized all orders into a table for easy handling
– Allow export into CSV/ excel format for reporting
Outcome
07– Centralized all orders into one single channel – reduce manpower for compiling records
– Cloud-based admin panel allows checking order status anywhere with network
– Instant notification to staff for taking immediate actions to settle urgent cases
– Improved overall customer services efficiency