Leading safety boxes provider

Our client is a leading company in providing safety boxes to corporations or individuals for storing valuable assets. They need a system to handle enquiries from different channels for improving customer services – to repair or unlock boxes etc.

• Consolidate all enquiries from different channels into one to ensure no missing cases

• Information from customers is not always detailed enough for smooth handling

• Duplicate communications cause unprofessional images to customers

• Some urgent cases might need immediate attention

Mobile app for end-users

• Fill-in enquiry form with contact details & available date/ time for onsite services

• Allow uploading images & recordings about the issues

• Pop-up estimated costs for services before order submission

Cloud-based admin panel

• Receive instant email notifications upon orders

• Centralized all orders into a table for easy handling

• Allow export into CSV/ excel format for reporting

• Centralized all orders into one single channel – reduce manpower for compiling records

• Cloud-based admin panel allows checking order status anywhere with network

• Instant notification to staff for taking immediate actions to settle urgent cases

• Improved overall customer services efficiency