Pet accessories & services group

Our client is a group that runs pets related businesses locally & in some asia countries. One of their business units provides one-stop services to pet keepers including event arrangement, souvenirs productions & rooms rental.

• No centralized system to collect enquiries & client details from different channels

• Existing Excel cannot handle increasing data with workflow & in categorized manner

• No system to monitor internal operation flow & real-time status

• No auto reminders to staff on upcoming events for clients

• Take extra man effort to compile data for monthly reports & summary

Member app for pet keepers

• Submit requests for pet services

• Track pet status

• Receive notifications on event dates & souvenir pick-up

QR code scanner app for staff

• Enable digital sign on agreement via mobile device

• Scan QR code to mark status & location of pet

• Auto update pet status & notify pet owners via member app

Cloud-based admin panel

• Maintain corporate, individual customer database with pet details

• Manage booking status of rooms & equipments

• Audit logs of staff actions performed via panel

• Complicated permission settings for different internal users

• Streamlined operational workflow that reduces human efforts & errors

• Digitized agreements & invoices for accurate data, easy storage & retrieval

• Centralized system to handle bookings that prevented duplicate reservations

• Standardized operation workflow for staff to follow

• Pre-set templates that allow one-click download for easy reporting