Beyond the QR Code access control system mentioned earlier, and beyond using computer systems, software, tablets, or mobile apps to replace Excel, there are many other scenarios where digital transformation can be applied. These examples can help businesses think more clearly about how to start.
Using Cargo Tracking Apps to Improve Logistics Delivery
Online shopping has become increasingly popular. During delivery, customers often feel anxious because they worry that goods may arrive early, arrive late, or go missing. Transport companies also worry about driver delivery status, delays that affect customers, and damage to company image.
Customer service workload increases as well. When customers have questions, they contact support to track their shipments. But customer service staff may not know the driver’s real-time situation, so they can only reassure customers without actually solving the problem.
These problems can be solved through a mobile app. Excel can only organize data in this environment. A mobile app that shows delivery status and tracks cargo can give customers more confidence. From ordering, pickup, transport, delivery, and receipt confirmation, every stage can be checked through the app.
Drivers can use a dedicated mobile app to receive orders, view daily tasks, check in, and upload photos with a phone after completing delivery, such as photos of the customer company or signed delivery note. This proves that the customer has received the goods.
For the company, managers can view different project data in the system backend and export reports. They can assign orders to drivers, track cargo, understand delivery status, know driver locations, arrange pickup and delivery more effectively, prevent delays, and improve overall efficiency.
This level of workflow automation cannot be achieved with Excel alone. For long-term problem solving, companies should consider digital transformation and custom IT systems.
Translation supported by AI.