Well-known home appliances retailer

Our client has its customer service centre to provide after-sales support for sold appliances. They need to digitise & streamline their operational flow – from receipt of appliances for repair, to sending back to customers – to enhance service level & customer experience.

• Lost track of appliances’ status & locations

• Delay in sending back to customers

• Mature staff unfamiliar with IT systems

• Integration with existing ERP system

Order tracking & QR code scanning app for staff

• Search order, appliance & customer details

• Appliance status list with dates, actions, staff & locations

• Scan QR codes to update repairing status & location

• Send SMS to customers for status updates

Admin panel

• Dashboard with orders amount, repairing status & locations

• Repair order list with dates, invoice no., model no. & ref no. etc.

• Staff list with dept no., repairing progress status shown by dates

• Integrated with existing ERP for staff, customers & invoice details

• Streamlined internal workflow with digitized records for easy tracking

• Enhanced customer experience by shortened lead time

• Simple UI with dropdown list & enlarged font for staff easy adaptation

• Allow scanning batch of QR codes to update status of multiple appliances

• Integrated with existing system ensure all data are synced accurately