Pet services provider
Our client runs pet-related services across events, keepsakes, room rental, and customer bookings.
Our client runs pet-related services in Hong Kong and parts of Asia. One business unit handles pet events, keepsake orders, room rental, customer records, and internal follow-up.
Challenges
02– No centralized system to collect enquiries & client details from different channels
– Existing Excel cannot handle increasing data with workflow & in categorized manner
– No system to monitor internal operation flow & real-time status
– No auto reminders to staff on upcoming events for clients
– Take extra man effort to compile data for monthly reports & summary
Solutions
04Member app for pet keepers
– Submit requests for pet services
– Track pet status
– Receive notifications on event dates & souvenir pick-up
QR code scanner app for staff
– Enable digital sign on agreement via mobile device
– Scan QR code to mark status & location of pet
– Auto update pet status & notify pet owners via member app
Cloud-based admin panel
– Maintain corporate, individual customer database with pet details
– Manage booking status of rooms & equipments
– Audit logs of staff actions performed via panel
– Complicated permission settings for different internal users
Outcome
08– Streamlined operational workflow that reduces human efforts & errors
– Digitized agreements & invoices for accurate data, easy storage & retrieval
– Centralized system to handle bookings that prevented duplicate reservations
– Standardized operation workflow for staff to follow
– Pre-set templates that allow one-click download for easy reporting